London Hydro’s MyWater application provides simple digital access to standardized, granular water meter data in hourly, daily, weekly, and monthly intervals enabling residential customers and facility managers to easily view and understand their water usage and quickly detect leaks and more. By giving customers digital access to their own water data, the utility has increased customer satisfaction and reduced the number of customer billing inquiries into the utility.
The Green Button data-enabled MyWater application allows both customers and the utility’s customer service department to jointly view a customer’s timely and highly accurate Green Button water usage data to enable rapid pinpointing of potential leaks and easy resolution of issues, reducing water waste and preventing unnecessarily high customer bills. London Hydro's innovative MyWater application joins MyLondonHydro, MyIDC, and Trickl as the utility's latest digital customer-engagement solution to be cost-effectively developed and delivered utilizing the utility’s cloud-based, certified Green Button Connect My Data platform. The GBA congratulates London Hydro on its "Innovation in Digital Customer Engagement" recognition!
